Technical Support Engineer - Минск - вакансия 710916

Belitsoft


Дата: 07.04.2021

Город: Минск

Сфера деятельности: Программисты, ИТ, телеком


Текст вакансии:

Belitsoft is looking for Technical Support Engineer. Сompany has been successfully working in the IT and software development market for more than 17 years. Our customers are companies from the USA, Great Britain, Germany, Israel and Denmark and many others. And we have 350+ employees by now. We have a client from Israel who is a leading Security Management solution company. Their products make enterprise organizations more agile, more secure and more compliant. Responsibilities:
Supporting our customers via email and over the phone and through webcasts, guiding customers and Sales Engineers in Product installation, operations, and troubleshooting. Maintaining and updating the AlgoSec knowledge base, participating in the buildup of the support organization, Introducing support methodologies and tools and more. Working in tight integration with our Israel based support center, and the US based support center.
Requirements:
At least 3 years previous experience in similar position, in a software company Experience in Linux/UNIX environments Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.) Experience in support of network security software products Experience in Linux script languages (PERL, shell) – advantage Independent, resourceful, problem-solver, result oriented Fast learner, team player, pleasant and with a high level of integrity Excellent written and verbal communication skills in English Operating well under-pressure, multi-tasking Willingness to work at irregular hours, to support our customers world-wide



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