Technical Support Engineer (L3) - Минск - вакансия 910321


Дата: 14.10.2021

Город: Минск

Сфера деятельности: Программисты, ИТ, телеком

Текст вакансии:

SOFTSWISS is a tech company focused on iGaming. We offer ultra-powerful, widely acclaimed, certified software solutions for managing online casino and betting operations worldwide. We also provide cost-effective White Label solutions and various operational services to our clients. SoftSwiss is based in Belarus, where it counts 700+ people, with an official presence and gaming licenses in several more jurisdictions. Online casinos powered by SoftSwiss’s platform have received numerous awards and accolades from the industry media. Among our products are Online Casino Platform, Game Aggregator, Sports Betting Platform, Affiliate Marketing Platform, and various casino games under BGaming brand. Our platform for online casinos is known for easy configuration and flexibility. Furthermore, we recognize the importance of information security and offer comprehensive protection services. Coupled with the benefits of quick delivery and transparent pricing, our systems help businesses achieve their goals regardless of how complicated those are. Join SOFTSWISS to support the best-in-class Online Casino Platform with the state of the art technology and top industry experts! Project overview We invite you to take the challenge and join our L3 team of Online Casino Platform, the leading product of the company. It serves to manage all the online casino processes behind the scene including players, games, payments, bets, bonuses, tournaments, lotteries, and so on. Casino Platform is a Ruby-based high-loaded solution with lots of services and integrations built with a focus on security and stability. While you are reading this text, our web application has successfully processed 120,000 requests in one casino only, by the way, we have more than 100 ones. The product is in the active product development phase, it’s being actively developed and enhanced with new functionality and features. Our current stack: Backend: Ruby on Rails, PostgreSQL, Kafka, RabbitMQ, Sidekiq, Redis, WebSockets Technologies and Tools: Docker, K8S, MinIO, Vault, Swagger, Dry-rb, Jenkins, GitLab CI/CD Monitoring: Datadog, Zabbix, Sentry, Kibana We are a department of 30+ real experts and fans of their work ready to always support each other. We are Agile-oriented in our product development lifecycle. We are those who are setting trends for other teams in our company. L3 team overview In L3 team we support our product in the most advanced technical way by: resolving most difficult customer issues automation and simplification repeating customer requests for handing over to the previous support line preventing issues, providing reliability and improving performance of Casino Platform product In this role, you will Together with the professional team investigate and fix product issues focusing on preventing them in the future Continuously growing your depth of knowledge on the products you support, as well as expanding to new technologies and domains as you learn. Automate manual and repeating customer requests and routine operations. Also, you will be able to: Take part in a self-development program as a mentee Contribute to processes of fast-growing team with great plans Requirements 2+ years of experience with L2/L3 support. Strong knowledge of troubleshooting for applications using various tools and approaches. Strong knowledge of network technologies, concepts and generally how the modern Internet works Experience in working with Linux, good knowledge of Bash and basic understanding of Git Experience with logging, error monitoring systems, and ability to reading log files or error traces. Nice to have Experience with software development. You will need to read and understand code, debug application, write query databases and make fixes sometimes. Knowing SQL basics. Experienced in work with different tracking: you-track, Jira, TestRail. Experienced in resolving tasks process automation with writing scripts and/or other tools. Intermediate/Upper-intermediate level of spoken English and the ability to write with a professional tone. Experience in work with Jenkins. Understanding of information and application security, SSH, access credentials. Knowledge of manual QA approaches. Work Conditions Full-time position (remote work is possible) Modern, well-designed office in a 5-minute walk from a subway station Enjoy working in a Hi-Tech resident company Great community of software development experts and other industry professionals Highly-competitive compensation, motivation, benefits, and social programs Salary officially paid in hard currency negating devaluation risks Free English lessons

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