Reactivation/VIP Lead Specialist - Минск - вакансия 747701

SoftSwiss


Дата: 11.06.2021

Город: Минск

Сфера деятельности: Программисты, ИТ, телеком


Текст вакансии:

The Role: As a Lead Specialist of the VIP and Reactivation group, you'll be in charge of implementing and maintaining best practices and solutions for customers' engagement. The main challenges for this position would be to create a unique model of up-sale by the VIP and Reactivation group and adapt current processes and personnel to the new way of work. Responsibilities: Supports Manager with VIP client relationships, experiences, and department strategies; Adapt current and implement new practices of VIP&Retention management and facilitate training to the personnel; Adjust priorities based on business results, and work in a continuously changing environment to meet critical deadlines; Collaborating across multiple business and functions, relationship building, and consensus-building are essential; Working with a team that handles a high number of inbound phone calls & emails; Draw key insights from analytics; Manage a multitude of tasks in a timely fashion; Provide feedback on implemented improvements; Assist in any additional ad hoc projects; Build ad hoc reports for various stakeholders. Qualifications: 2+ years of relevant industry experience (incl. Telecom, Finance); Previous VIP customer service experience, business development, or inside sales experience, proper phone and email etiquette; English: Not lower than B2 (preferably spoken practice); Ability to interact effectively with peers, management, and high-level clientele; Must have solid interpersonal skills and the ability to maintain and develop internal and external relationships; Highly organized with the ability to multi-task and prioritize tasks to deliver expected results on time; Experience working with CRM, Excel (experience in CRM implementing will be an advantage); Strong strategic, creative thinking, decision-making skills, and superior organizational skills. Work conditions: Opportunity to join one of the most progressive and fast-growing IT spheres; Full-time schedule; Modern office in a 5-minute walk from a subway station; Comfortable workplace; High salary with a KPI-based motivation system; Medical insurance + Gold AllSports card; Half-year corporate bonuses; Training, English courses.



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