L2 Technical support engineer - Минск - вакансия 786680

Tango Me

Дата: 22.07.2021

Город: Минск

Сфера деятельности: Программисты, ИТ, телеком

Текст вакансии:

Who Are We? Tango is a successful live-streaming app with 450+ million registered users. Founded in the US, we are one of the leaders in the live-streaming space. The B2C platform, based on the best-quality global video technology, allows millions of talented people around the world to create their own live content, engage with their fans and monetize their talents. The Tango team is a vigorous cocktail of hard-workers, creative brains, energizers, geeks, overachievers, athletes, and more. We push the limits to bring our app from “one of the top” to “the leader”. The best way to describe Tango’s work style is without the word “impossible”. We know all too well that success is a thorny path that runs on sleepless nights, corporate parties, tough releases, and of course our users' smiles (and as we are a LIVE app, we truly get to see our users all around the world smiling right in front of us in real-time!). As an L2 technical support engineer, you will help Tango become the #1 streaming service in the world. The reliability of the whole engineering system is a major part of our success.This is a great chance to learn the modern IT infrastructure of a world-leading video streaming platform with good prospects to grow into SRE role.What you’ll do: You’ll proactively work with L1 customer support in order to define ongoing issues severity in terms of user experience impact, prevalence and damage to the company’s economy You will diagnose, troubleshoot and mitigate issues in production systems by exploring source code, databases, logs, and traces Being equipped with comprehensive monitoring solutions you will react early and prevent incidents from ever happening You’ll organize and develop Runbook library You’ll analyze systems’ observability, maintainability reliability and time to restore and drive improvements backlog Our requirements:: 1+ years of Linux administration experience or a strong desire to gain one 1+ years in an application monitoring/support role Intermediate level of English (written and spoken) 24/7 availability for 8-hour night shifts Would be a plus also: Production support experience in public cloud environments (GCP, AWS, Azure) Experience with Prometheus, Grafana monitoring and integrations with Slack/PagerDuty Experience with Kubernetes, Terraform, Ansible We Offer: Stock options grant (we’re a Silicon Valley Company) Competitive salary Medical insurance for you and 75% off for your relatives Free lunches and dinners Comfortable office in the city center with parking places English classes Cheerful team spirit and fun office atmosphere *Оформление по ТК РБ

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