Junior Service Desk Technician (Support Specialist) - Минск - вакансия 909289

EPAM Systems, Inc.

Дата: 14.10.2021

Город: Минск

Сфера деятельности: Программисты, ИТ, телеком

Текст вакансии:

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.We are looking for a Junior Service Desk Technician to join the team of professionals. WHAT YOU’LL DO Provide timely service request acknowledgement, escalation for all service requests Answer users’ questions via phone or in the chatbot Work with other teams as needed to provide status updates to users Perform first level of troubleshooting, gathering additional details WHAT YOU HAVE Good command of English (Upper-Intermediate and higher level) Excellent communication skills. Ability to communicate and build conversation in a polite, professional and encouraging manner, stay cool-headed in tough situations, especially during the phone calls Stress-resistance Business written communication skills Experience in verbal communication with foreign customers Ability to work in a team and think as a team Multitasking Analytical skills Ambitiousness (in a good sense of the word, ability to realize, that his/her career opportunities depend on his/her hard work and contribution) Organizational skills Ability to prioritize the tasks Responsibility Fast reaction and ability to adapt to changes of different kind Good knowledge of ITIL is a plus WE OFFER Experience exchange with colleagues all around the world Vast opportunities for self-development: free English and German classes, wide range of professional and soft-skills trainings and workshops, partial grant of certification cost Competitive compensation depending on experience and skills Regular assessments and salary reviews Social package – medical care, sports, family care Opportunities for self-realization Friendly team and enjoyable working environment Flexible working schedule Corporate and social events

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