Deputy Lead of First Line Support - Минск - вакансия 960328

SOFTSWISS


Дата: 24.11.2021

Город: Минск

Сфера деятельности: Программисты, ИТ, телеком


Текст вакансии:

SOFTSWISS is a rapidly growing IT product company which always welcomes professionals in various areas of IT and iGaming to join the team. We are looking for highly motivated and goal-oriented individuals who are willing to share their thoughts and ideas with like-minded people and get additional knowledge and experience in return. If you are fast thinking, nice speaking, and self-organized, we would like to get your response to this position. Responsibilities:• Analysis of clients requirements• Maintaining technical infrastructure and monitoring problems• Negotiations with clients and team over the phone, messengers, e-mail as well as face to face• Communicating client’s requirements to the First Line Support team• Delivery of the high-level services to the client• Quality control and chat supervision• Client satisfaction analysis• Manage a multitude of tasks in a timely fashion• Provide feedback to the team• Assist in any additional ad hoc projects Requirements:• Previous experience 1+ year as a technical support lead or technical support specialist in an IT company• Previous experience in managing a team of 10+ people• Ability to interact effectively with peers, management, and high-level clientele• Must have solid interpersonal skills and the ability to maintain and develop internal and external relationships• Solid computer, analytical, organizational skills• Proficient command of English close to a native level• Ability to work both independently and in a team• Planning and management skills• Highly organized with the ability to multi-task and prioritize tasks to deliver expected results on time. Work conditions:• Full-time schedule• Opportunity to join one of the most progressive and fast-growing IT spheres• We are working in dynamic constantly growing business terms: developed processes, opportunity to influence outcomes and share experiences, quality not quantity• Our own products line which has recommended itself multiple times in a variety of market cases• Your salary is protected against inflation and currency spikes, the whole salary amount is specified directly in the job offer• Medical insurance + 25 days of vacation + 5 SICK DAYS SOFTSWISS highly appreciates driven, ambitious specialists ready to achieve goals and objectives and attain prosperity for themself as a result. Know someone who might be a great fit here? Please share this vacancy with them!



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