Customer support manager - Минск - вакансия 787071

ООО Avanta / Сампад

Дата: 22.07.2021

Город: Минск

Сфера деятельности: Секретариат и АХО

Текст вакансии:

Who we are: Avanta is an American product company based in Belarus and Ukraine that develops and constantly improves its applications in Social Discovery and Social Network categories. Meetville, our thriving dating app, turned 10 in 2020. We take pride in what has been done. It inspires us to do more, do better, and create new products.We are looking for a person who is interested in working with mobile products and willing to gather the necessary information actively collaborating with the team members in order to provide high-quality support to users. What you'll do: - Respond to users’ inquiries via ZenDesk with all the support and respect :)- Moderate user's profiles- Reply to the reviews on the App Store and Google Play- Collect and analyze user’s feedback- Keep an eye on the product changes- Deal with billing issues Qualifications: - Fluent English (!)- Good command of a second foreign language (!), preferably Italian, Portuguese, Dutch, German, French- Business communication skills- Computer Literacy- Strong analytical skills- Ability to work as a team member- Technical thinking- Involvement in working process and desire to learn Schedule: 5/2 (Saturdays and Sundays are workdays!) We offer: - Participation in a famous large-scale international internet project- Young and friendly team- Democratic management- Free lunches- Medical insurance (for employees who work for more than a year)- Corporate library- Salary based on the results of the interview- Probation period 3 months- Official employment- Workplace in the city center (The Liberty Residence Hotel)

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